Quality Audit Services Part of the CAQA group

Audit and audit recovery · a Quality Agency service

An audit is not a surprise. It is a set of questions you can predict, asked of evidence you either have or do not have.

Pre audit review, audit preparation, and rectification when a finding has already been made.

IWhat it is

Audit and audit recovery.

Pre audit review, audit preparation, and rectification when a finding has already been made. We work with the organisation you actually are, not the one the policy manual describes, because the gap between those two is usually where the problem lives.

IIWhat is included

Three things, done properly.

i

Pre audit review

We read your files the way an auditor will, against the clauses they will cite, and tell you which ones will not hold.

ii

Audit preparation

Evidence assembled and indexed so the auditor can find it, because evidence nobody can locate is evidence you do not have.

iii

Rectification

When a finding is already made, a response that fixes the cause rather than the sentence in the report.

IIIWhat goes wrong

The two failures we see most.

Neither of these is exotic. Both are common enough that it is worth checking your own arrangements against them before anyone else does.

Evidence that exists but cannot be found

The most common cause of a finding is not absence. It is a provider who holds the evidence and cannot produce it inside the audit window.

Rectifying the symptom

A response that edits the document the auditor quoted, without touching the process that produced it, fails the follow up.

Start a conversation.

Tell us what has happened, or what you think is about to. Either is a reasonable place to start.